One Experience At A Time
70% of American workers are disengaged at work.
Each disengaged employee costs $3400 for every $10,000 in salary.
An engaged workforce = +147% EPS
A disengaged workforce = -2% EPS
...are 85% more efficient.
...are 55% more effective.
...deliver 42% better customer service.
...stick around 2x longer than unhappy employees.
Human Behavior 101
1. Behaviors drive experiences.
2. Experiences evoke emotions.
3. Emotions drive revenue decisions.
1. How do the behaviors of your employees drive the experience of your customers?
2. How does the experience of your customers drive revenue?
3. What is the difference in your customer's experience when working with an engaged employee vs. a disengaged employee?
The good news?
Not knowing the answers to these critical questions is normal for most companies.
The bad news?
It is detrimental to your top and bottom line.
Engagement = Productivity
At LDA, we improve performance by helping individuals, teams, and corporations understand their own behaviors, the behaviors of their coworkers, and how their innate strengths impact the customer and employee experience.
When we understand and operate in our 'strengths zone' we are naturally more engaged and productive...which improves the customer & employee experience...which increases loyalty, retention, and overall corporate performance.
Want to learn more? Leave your information below and one of our consultants will contact you to schedule an initial discussion about how we may help increase productivity for you and your organization. Or, feel free to Contact Us directly via phone or email.